Mauritskliniek is continuously improving its quality of care. Unfortunately, it often occurs that a patient does not come to an appointment without cancelling on time. As a result, the doctor or practitioner cannot use this valuable time for another patient and the waiting time for other patients increases. In addition, a treatment has the best result if all appointments are attended. Mauritskliniek passes on the costs of this to patients who do not show up without cancelling on time. This so-called no-show rate is in accordance with the policy of the Ministry of Health, Welfare and Sport.
If you are unable to attend an appointment, you must let us know at least 24 hours in advance. This can be done by calling us on: 088 628 74 00. The line is available from Monday to Friday from 8 a.m. to 5 p.m.
Non-payment rate for insured care
If you cancel too late or don’t cancel at all, Mauritskliniek will charge you for the costs. You must pay € 55 for not showing up or canceling an appointment too late and this sum cannot be claimed from your health insurer.
Non-insured care leave rate
If you cancel too late or not, Mauritskliniek will charge you the full costs of the intended treatment.